An Explanation of the
Father's Day Events That Took Place From Cougars General Manager Jeff Sedivy
After discussion with some of
our guests on Father's Day and
my staff, I felt it was
necessary to address the
circumstances that transpired on
June 15, 2008.
On
behalf of the entire Cougars
organization, I want to
apologize for any inconvenience
or disappointment that any of
your families might have
experienced due to the
unexpected and prolonged power
outage while attending the game
on Father's Day.
Spending Father's Day with the
Cougars has become a long
standing tradition for many of
the families that attended
Sunday's game. For those of you
who were starting a new
tradition and attending the game
for the first time with us, it
wasn't exactly the “Cougars
Experience” that many have grown
to expect and enjoy over the
years.
With
that in mind, I want to convey
that this was not the event the
Cougars organization had planned
or intended for our great fans
to experience on Father's Day.
On Sunday, June 15 we
experienced a power outage that
began at approximately 7:20 a.m.
Shortly after that, we contacted
our power provider and after a
number of conversations with
them, they conveyed that the ETR
(Estimated Time of Restoration)
for complete service was 11:30
a.m. With that in mind and
having never experienced
anything but extremely timely
service with respect to
restoration of service
interruption over the past 17
years, our organization decided
to press on with the game as
scheduled, knowing full well if
we were to cancel the game we
would be inconveniencing many
families that had made plans
months in advance to attend the
Cougars game.
At
that time with the limited
resources at our disposal due to
the complete outage including
phone service, we conveyed as
much information at the front
end of our phone service via
auto attendant. We explained we
were going to experience a delay
for our Father's Day food
service and that we expected to
start the game on time.
As
11:30 a.m. passed with still no
power restoration, I began to
seek out our power provider
representative with little to no
response. At approximately
12:00, I received a call from
our power provider
representative conveying that
they were still working on the
problem and they had evaluated
the priority of our power outage
repair and that it would be
handled after all of the current
life safety situations were
restored (hospitals, nursing
homes, etc.).
Our
representative also indicated
that over 100,000 customers were
affected in the area and she
could not give us an estimated
time of restoration. At that
time, although being very
frustrated with the lack of
accurate information from our
power provider we decided to try
and provide our fans with the
best experience despite the lack
of electricity which prevented
us from using the public address
system, scoreboards, message
center and other amenities
throughout the ballpark. From
that point on we tried to make
the best of an unfortunate
situation through a tremendous
effort by our entire staff.
I
would like to thank our entire
full-time and seasonal staff for
their exceptional work
throughout the day. I especially
would like to thank our food and
beverage staff for providing a
quality product with exceptional
customer service despite the
conditions. Also, special thanks
to our on-field staff for
thinking outside the box and
providing entertainment and
information without any
electricity.
Finally, I would like to thank
our fans for braving the
conditions and spending your
Father's Day with us. For those
of you who attended the game and
weren't quite satisfied with
your experience, we'd like to
offer you an opportunity to
redeem your ticket stub(s) for a
future game on the following
dates:
Thursday, July 17
Sunday, August 3
Wednesday, August 6
Wednesday, August 13
Sunday, August 17
Ticket stubs can be mailed back
to our box office (Kane
County Cougars Ticket Office,
34W002 Cherry Lane, Geneva, IL
60134) or brought by the
office during business hours
(M-F 9-6, Saturday 9-4, Sunday
10-1). In the event
that your ticket stubs have been
destroyed, lost or thrown away,
we are encouraging fans to
provide a receipt or
confirmation e-mail that they
originally received when placing
an online order from our box
office. Representatives from our
ticket office keep a detailed
record of each order and would
be happy to help accommodate you
and your family for one of the
future game dates listed above.
For ticket-related inquiries,
please contact a Cougars ticket
office representative at (630)
232-8811 during business hours.
Please don't hesitate to contact
me directly with any questions,
concerns, or feedback via email
at
jsedivy@kanecountycougars.com
or by calling me at (630)
232-8811.
Thanks for your time,
KANE COUNTY
COUGARS
|
34W002 CHERRY LANE, GENEVA, IL 60134
(630) 232-8811 FAX: (630) 232-8815
|
info@kccougars.com
